Refund policy

Waller County Equipment – Parts Return Policy

Returns Eligibility

  • Parts may be returned within 30 days of purchase.

  • Items must be unused, uninstalled, and in original packaging.

  • All original labels, tags, and documentation must be included.

  • Proof of purchase (receipt or invoice) is required.

Non-Returnable Items

The following items are not eligible for return:

  • Electrical components (once installed or opened)

  • Special order or non-stock parts

  • Clearance or discontinued items

  • Used, installed, or damaged parts

  • Fluids, oils, or chemicals

Restocking Fee

  • Approved returns may be subject to a restocking fee of up to 20%.

  • Restocking fees are determined based on part condition and supplier policies.

Return Process

  1. Contact Waller County Equipment prior to returning any item.

  2. Provide invoice number and reason for return.

  3. Wait for return approval before sending the part back.

  4. Ship or deliver the item to the designated return location.

Shipping & Handling

  • Customer is responsible for all return shipping costs unless the return is due to:

    • Incorrect part supplied by Waller County Equipment

    • Manufacturer defect

  • Original shipping charges are non-refundable.

Damaged or Incorrect Parts

  • Report damaged or incorrect items within 5 business days of receipt.

  • Claims must include photos and order details.

  • Waller County Equipment will arrange replacement or refund if verified.

Refunds

  • Refunds are issued after inspection and approval of returned parts.

  • Approved refunds will be processed to the original payment method.

  • Please allow 5–10 business days for processing.

Warranty Returns

  • Warranty claims are subject to manufacturer terms and conditions.

  • Waller County Equipment will assist with warranty processing when applicable.