Return Policy
Waller County Equipment – Parts Return Policy
Returns Eligibility
- Parts may be returned within 30 days of purchase.
- Items must be unused, uninstalled, and in original packaging.
- All original labels, tags, and documentation must be included.
- Proof of purchase (receipt or invoice) is required.
Non-Returnable Items
The following items are not eligible for return:
- Electrical components (once installed or opened)
- Special order or non-stock parts
- Clearance or discontinued items
- Used, installed, or damaged parts
- Fluids, oils, or chemicals
Restocking Fee
- Approved returns may be subject to a restocking fee of up to 20%.
- Restocking fees are determined based on part condition and supplier policiess.
Return Process
- Contact Waller County Equipment prior to returning any item.
- Provide invoice number and reason for return.
- Wait for return approval before sending the part back.
- Ship or deliver the item to the designated return location.
Shipping & Handling
- Customer is responsible for all return shipping costs unless the return is due to:
- Incorrect part supplied by Waller County Equipment
- Manufacturer defect
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Original shipping charges are non-refundable.
Damaged or Incorrect Parts
- Report damaged or incorrect items within 5 business days of receipt.
- Claims must include photos and order details.
- Waller County Equipment will arrange replacement or refund if verified.
Refunds
- Refunds are issued after inspection and approval of returned parts.
- Approved refunds will be processed to the original payment method.
- Please allow 5–10 business days for processing.
Warranty Returns
- Warranty claims are subject to manufacturer terms and conditions.
- Waller County Equipment will assist with warranty processing when applicable.